Sussex Travel Clinic carried out our annual client survey during February 2012.

Here are the results.

Over a 2 week  period 68% of all clients seen  completed a survey form.

100% of our clients would recommend our service to a friend.

87% rated the expertise of our staff as excellent.

86% rated the overall service as excellent.

 What can we do to improve our service?

 1 client said they found it difficult to get through on the telephone.

 Our response.

Our phones lines are answered during the following times:  Monday to Friday 9 am till 5 pm and till 7 pm on a Monday and Thursday, 10 – 1 pm on a Saturday. Unfortunately, during our busy periods it may be difficult to get through. To address this Sussex Travel Clinic now offers an online booking service and hopes that this will reduce the amount of call volume through the clinic.

 Comments

 ‘ Very efficient staff, no complaints’

 ‘ Very kind and helpful staff’

 ‘ Very polite and helpful staff’

 ‘ Your service has been extremely useful and supportive re: my travel plans and queries. I cannot think of any improvements’